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Windows

DUO Program Update for Windows 10

  • PLEASE READ THIS ENTIRE PAGE BEFORE PROCEEDING. MUST USE WINDOWS 10 ONLY
  • First uninstall your atomizer from your DUO, this must be done before updating the programming.
  • Download the Duo Installer using the link above
  • Open the folder and click to open the Duo Update

     

  • Depending on your security settings, the app may or may not be allowed to run.
  • If your computer prevents it from opening follow the next 3 steps

     

  • Right click on the application near the icon.
  • Select properties

     

  • In the properties General tab under Security, click Unblock

     

  • Then click OK

     

  • Now that security is taken care of double click the application to open it
  • With your Duo plugged into the computer click the drop down to select the correct device port. It may take a moment for your computer to detect the device
  • Select the port “H5 DUO”

     

  • Click Browse to select the program
  • Select the program in the finder window.
  • Click Open

     

  • Click upload and follow the prompts carefully
  • Make sure to uninstall your atomizer before uploading and DO NOT unplug the device before the upload is complete