Windows

DUO Program Update for Windows 10

• PLEASE READ THIS ENTIRE PAGE BEFORE PROCEEDING. MUST USE WINDOWS 10 ONLY
• First uninstall your atomizer from your DUO, this must be done before updating the programming.
• Download the Duo Installer using the link above
• Open the folder and click to open the Duo Update

   

  

• Depending on your security settings, the app may or may not be allowed to run.
• If your computer prevents it from opening follow the next 3 steps

   

  

• Right click on the application near the icon.
• Select properties

   

  

• In the properties General tab under Security, click Unblock

   

  

• Then click OK

   

  

• Now that security is taken care of double click the application to open it
• With your Duo plugged into the computer click the drop down to select the correct device port. It may take a moment for your computer to detect the device
• Select the port “H5 DUO”

   

  

• Click Browse to select the program
• Select the program in the finder window.
• Click Open

   

  

  

• Click upload and follow the prompts carefully
• Make sure to uninstall your atomizer before uploading and DO NOT unplug the device before the upload is complete