Return Policy

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What is your return/warranty/exchange policy and How do I start a return or exchange?

We offer a 7 day money back guarantee starting from the day you receive the order. Please note that there is a 15% restocking fee if you're returning items due to personal preference and not a mistake made by HIGH FIVE (wrong, broken, defective items, etc...). We also accept returns if you want to exchange item(s) for the same item(s) but in a different variation for example if you chose the wrong joint size, gender, color, etc… you can send it back and exchange it for a different one. All returns or exchanges will need to be sent back to us using your own postage/label. There is also a shipping fee(fee amount depends on the product) that will need to be paid in order to send out the product you want to exchange. In addition, original shipping costs are non refundable since we already paid to send the package to you the first time. We only accept returns or exchanges for product(s) that are unusedWe do not accept returns or exchanges for used products under any circumstances. All returns and exchanges must have a valid RMA number to be processed, please do not send back products without first filling out the form below or it will be very confusing for everyone. Warranty claims are valid for electronic products only, we do not warranty any type of glass, quartz/titanium nails or other accessories. The warranty for most electronic products is 1 year, simply provide your order# when you contact us so we can verify that your warranty is still valid. The warranty does not transfer if you trade/sell the item to someone else, reason being is we have had customers selling to other customers already non functioning products that became defective due to the customers fault. You can start a return/warranty/exchange claim using the link below. 

File A Return

Can I return or exchange a used item?

We do not accept item(s) that have been used under any circumstance; there are no exceptions to this rule. If an item arrives broken/defective do not use it or we cannot process a return/exchange.

What if an item arrives broken?

We inspect and double check every package that we send out to ensure the contents arrive in the same condition as they left. Unfortunately once the package has been given to USPS/FEDEX, we cannot control what happens to the contents but in the unlikely event that item(s) do arrive damage, broken or defective, HIGH5 will replace the item(s) free of charge. Simply contact us within 48 hours of delivery, provide your order number and clear photos of the damaged item(s) and we’ll take care of the rest. Please do not throw anything away, depending on the item(s) we might need you to return the package with a pre-paid shipping label provided by us. You can file a claim by using the link below. Please note we do not accept returns on broken/defective items that are used, there are no exceptions. If the product arrives broken or defective please do not use it!

  • Please click the link below to start the process, we will ask that provide your order number, clear photos of the damaged item(s) as well as the packaging.
  • If we request items be sent back we will generate a pre-paid shipping for you to send back the items at no additional cost.
  • We will replace the broken item(s) at no additional cost.

File A Return

Do you charge a restocking fee?

There is a 12% restocking fee if you're returning items due to personal preference and not a mistake made by HIGH FIVE (wrong, broken, defective items, etc...). We also accept returns if you want to exchange item(s) for the same item(s) but in a different variation for example if you chose the wrong joint size, gender, color, etc… you can send it back and exchange it for a different one. All returns or exchanges will need to be sent back to us using your own postage/label, for exchanges once we receive the item(s) you want to exchange a shipping fee of $4.00-$15.00 will need to be paid in order to send out the product you want to exchange. In addition, original shipping costs are non refundable since we already paid to send the package to you the first time. 

We only accept returns or exchanges for product(s) that are unusedWe do not accept returns or exchanges for used products under any circumstances. All returns and exchanges must have a valid RMA number to be processed, please do not send back products without first filling out the form below or it will be very confusing for everyone. You can start a return or exchange using the link below:

File A Return

How long does a return or exchange usually take?

Once the return is received, we will inspect the contents to ensure all item(s) were returned and are unused. After we examine the package a refund will be issued within 48 hours. It usually takes 2-4 business days for the refund to clear and show up on your statement. For exchanges we will inspect the contents to ensure the item(s) you are exchanging are unused, we will contact you requesting payment for the exchange shipping and then we will ship out the exchanged item. The exchange process usually takes 1-2 business days once we receive the return package.