DUO Program Update (WINDOWS)


1. Read these instructions before downloading the installer or plugging in your Duo!

2. Must use a computer or laptop with a Windows 10 operating system. Confirm you have Windows 10 by clicking the Windows menu and search "About". Look at Windows Specification > Edition.

3. Remove the atomizer from your DUO, this must be done before downloading the installer. Watch this video to view how to properly remove your atomizer.

4. Download the installer using the link below. Once downloaded, click the extract button. The installer will show up on your desktop.


5. Unplug all unnecessary USB devices from your computer other than the mouse & keyboard. Using a USB A port directly on your computer (do not use a USB hub or dongle) plug in the Duo with the USB cable that came with the Duo. If your computer or laptop only has USB C ports, turn on the Duo with 5 clicks before plugging it in. The Duo may not charge but it will still connect to computer and the update tool.

6. Open and run the installer by clicking on it. Follow the instructions shown on the installer exactly as shown. Depending on your security settings, the installer may or may not be allowed to run. If your computer prevents it from opening follow the next 3 steps:

    • Right click on the application icon. Select properties.
    • In the properties General tab under Security, click/check mark the unblock box.
    • Click OK and then run the application.

    7. Once the update is complete. Turn off the Duo by holding the down arrow for 2 seconds. Check to ensure the new code is installed on on your Duo by holding the up arrow while simultaneously pressing the square button 5 times. You should see "+09t220930" which confirms the new code has been installed.


    1. Use the Black Silicone Sleeve (the same one used for the Concentrate Airbox) and put it around your Herb Atomizer before inserting it into the base. Install the Herb Atomizer into your DUO using the black heat resistant screws. Ensure not to overtighten the screws.

    2. Grind your flower and load it into the rectangular loading chamber. Ensure to load the chamber as full as possible. Using a tool push the flower down to compact it.

    3. Place the lid on top of the atomizer from back to front and ensure the lid is completely pushed down on all sides.

    4. Set your desired temperature, we recommend 400F to start. Initiate a heat cycle and inhale slowly once "At Temp" is shown on the display. 

    5. Once your session is done, remove the mouthpiece from the base and using a tool dump out the vaporized flower.

    6. You may clean the inside of the chamber with a q-tip dipped lightly in isopropyl.